Has my order been shipped?

All orders are recorded and tracked online.  You can contact us for tracking information.

Can I stop a package that has been shipped?

If it was shipped USPS Post Office NO

If it was shipped UPS we can try but it is not always successful and the fee is $10.00 plus return freight. New UPS Returns Service Rates are now in effect.

I ordered the wrong item, and want to exchange it. What do I do?        

For a more prompt exchange/refund, please keep your invoice and call to obtain a return authorization number.

If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:

-Return in new condition and in original packaging
-Return to JB's Hunting Supply within (10) days
-Copy of invoice enclosed with merchandise
-Enclose a brief letter of explanation
- Merchandise returned for exchange- will be charged a $10.00 exchange fee plus a shipping charge.

-Merchandise returned for refund- will be charged a 15% restocking fee - $3.00 minimum.
-All returns must be prepaid;

No COD’s accepted

 All returns for refund paid by credit card will receive a credit to the credit card.

 Any questions concerning an exchange/refund should be directed to our customer service department at

817-431-1273.  If merchandise you receive is defective, call our customer service department for instructions.

 For a prompt exchange/refund, Contact us for return authorization number.

I placed an order, but was shipped the incorrect item. What do I do?

Return the incorrect item and include a return receipt for freight. The freight credit will either be the exact amount on the original invoice or the actual cost of freight to JB's Hunting Supply. This will be done at our discretion. If the order was shipped ground, and you decide to overnight the package to us to get it here faster, you will do that at their your expense.

Once the incorrect item is received back, We will ship out the correct item. If you wish to have the correct item shipped out prior to us receiving back the incorrect item, we can do so, but you will be responsible for the original item’s purchase price should it not get returned.

No express freight methods will be used for items shipped a second time regardless of how the item was originally shipped.

Contact us for return authorization number 

Make sure to:
- Include a copy of the original packing slip
- Note the Return Authorization number of the outside on the packaging*
- Ship it via a traceable method (UPS, FedEx, USPS w/package tracking)

I received a package that was damaged in transit. What should I do?

You should contact the package carrier (UPS, FedEx, RPS, or USPS) and file a claim using the package tracking number.

 WE WILL NOT accept merchandise damaged in transit.  All claims must be filed with the carrier

My order appears to be lost in transit. What should I do?

A claim will be filed for the lost package. You should contact JB's Hunting Supply, and we will file a claim with the package carrier (UPS, FedEx, RPS, or USPS). These claims can take upwards of 30 days.

If you would like a second shipment to be made, you will be charged for the replacement order and be credited for the lost order upon resolution of the lost package.

I received a defective item. What should I do?

If the product is defective, then see manufacturer warranty list for return instructions

I have not received product and want to cancel the order. What do I do?

Only orders that have not yet been shipped or are not in process can be canceled.  If the order has not yet shipped or is not in process, notify JB's Hunting Supply via telephone to cancel the order. It is important to notify us immediately if you want to cancel an order, as most orders ship same-day.

If the order has been shipped, the consumer will need to follow the normal returns process, if the package is refused then a return freight charge will be added.

Does JB's Hunting Supply issue Call Tags?

Call tags will not be issued for any reason. We will credit the end user for freight if the error is JB's Hunting Supply's. In order to get reimbursed for return freight, you must include a receipt for the return freight when you ship the product back to us

What is a return freight charge?

When a customer refuses a package or UPS returns the package, UPS is charging an Undeliverable Package Return Charge. This amount will be billed to you as needed.

What is an address correction and why am I being charged for it?

Occasionally, JB's Hunting Supply will be billed for an address correction. UPS charges $5.00 (or $10.00 for express packages) if the address given by you is not exactly correct. This amount will be billed to you as needed. 

What is "New" condition?

All products must be in new, unopened condition if it is being returned to Green Supply.
Examples of new, unopened products:
- A piece of clothing that still has the tags attached and/or has not been worn
- A shotgun that has not yet been pieced together
- A treestand that has not been assembled

Examples of products that Green Supply will refuse: 
- A boot with mud on it (has been worn outside)
- A riflescope that has been mounted to a firearm
- A Leupold optic without the shrink-wrap around the original box
- Any bubble-packed item that has been opened

Refused items will be shipped directly back to you, and will not be credited. You will also absorb the return freight costs.  For this reason, it is important to understand the condition of your products before requesting a return from JB's Hunting Supply

How does JB's Hunting Supply handle Back Orders?

Backorders tend to run about 18% at JB's Hunting Supply. About 75% of those backorders are due to manufacturer supply constraints. The other 25% are most likely our option and depends on what we have going on in our business.

Our purchasing department is second to none in the industry.  Our systems control back orders and keep them to a minimum for your convenience.  However, there will be times when a back order happens and you will not want to wait.  We encourage you to contact us about the order.  Customer satisfaction is the primary goal at JB's Hunting Supply.  We have other sources for many of our products, and may be able to get your order fulfilled somewhere else.  Contact us to cancel the order and deal directly with our customer service to get the product there in a timely fashion.

Otherwise, The quantity in stock is listed next to every product we sell. If you order an item that is not in stock it will be back ordered. Back ordered items can generally take 2-4 weeks to receive from the manufacturer

Effective 3/19/08:

If the order is partially back ordered, JB's Hunting Supply will make a judgment to determine if the order can be shipped in two segments.  The initial shipping will be paid by the consumer and the back ordered items will be paid by JB's Hunting Supply.

JB's Hunting Supply will no longer wait for the entire order to come into stock before shipping in stock merchandise

Does JB's Hunting Supply accept returns on loaded ammunition or firearms?

No - due to safety concerns, we do not accept returns on loaded ammunition or firearms.

Terms and Conditions

Due to the nature of some items that are sold, you must verify your age for the purchase of handgun components, long gun components, or ammunition.

By agreeing to our terms & conditions you are making the following declaration: Declaration of Buyer: "I acknowledge this dealer does not authorize that I may lawfully purchase, possess, carry or operate bows, crossbows, paint pistols, air pistols, air rifles, black powder items, or any other items which I may purchase, in accordance with my state and local laws. I understand the legality of the merchandise I am ordering and I declare that I am of legal age and have no other legal disabilities."

We DO NOT warranty that you may purchase or possess handgun components, long gun components, or ammunition according to state or local laws. By agreeing to the terms & conditions, you are stating that you are of legal age to purchase the components or ammunition. This certifies that you are an adult and under no legal disability as provided under 18 U.S.C 922D (1) - (7).

NOTE: We require you to be at least 21 years of age to purchase handgun components, long gun components, or ammunition.